Refund Policy

Last updated: 2 October 2026

1. The strategy

Your brand strategy is free for the founding batch, so there is nothing to refund. If your session breaks or your strategy doesn't arrive, write to marv@marvnaka.com and we will sort it out.

2. The review (€75, 60 minutes)

• Cancel up to 2 days (48 hours) before the call: full refund. Use the cancel link in your booking confirmation email, or write to us.
• Less than 2 days before: no refund, but write to us and we will try to find a new time.
• If Marv cancels or misses the call, or a technical problem on our side stops it from happening: full refund, or a new time if you prefer.

3. If you book as a private consumer

If you book as a private person rather than for a business, EU consumer law gives you rights that this policy does not limit, including a 14-day right to withdraw from a distance purchase. By booking a call that takes place within those 14 days, you ask for the service to start within that period; once the call has taken place, the right to withdraw ends.

4. How refunds are paid

Refunds go back to the card you paid with, through Stripe. Depending on your bank, they take 5 to 10 business days to appear. Please write to us before opening a dispute with your bank: it is almost always faster.

5. Contact

Subsurface is a product of Marv Naka, a business registered in Belgium.
Based in Brussels, Belgium.
Email: marv@marvnaka.com